Accessibility Statement

Last updated: October 2026

Mistakecharacter Heating & Air wants everyone to be able to use mistakecharacter.lat, including people with disabilities. This statement describes how we approach that. It is a general template. It is not legal advice.

Our Goal

We want the site to work for as many people as we can. We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These are widely used standards for accessible websites.

Steps We Aim to Take

To support access, we try to:

• Build pages with clear headings and a logical order
• Add text descriptions for images that carry meaning
• Keep text easy to read with strong color contrast
• Let people get around the site using only a keyboard
• Make pages fit phones, tablets, and computers
• Use plain, simple words
• Label every form field clearly

Where We Fall Short

Some parts of this site may not fully meet these standards yet. Material from outside sources, like embedded tools or services, may be outside our control. We check the site from time to time and fix problems as we spot them.

Need Another Way In?

If part of the site is hard to use, you can still get help. Request a callback to speak with a provider, or email contact@mistakecharacter.lat and we will do our part to help.

Tell Us What You Found

We welcome feedback on how accessible this site is. Email contact@mistakecharacter.lat and let us know:

• Which page or feature gave you trouble
• What happened, and what you expected
• The browser, device, or assistive tool you used, if you know

We will read your message and aim to reply within a few business days.

Always Improving

Accessibility is never finished. As we update the site, we will keep it in mind and keep making things better.